My tracking# shows that my item was successfully delivered, but I have not received it. What should I do?

If you can’t find your delivery, try the options below:

If your order was delivered to a business address:

Check the Mailroom, front desk or security, courier service or 3rd party

If your order was delivered to an apartment building:

In your individual box or in the parcel locker (we leave a key in your box). Check with the security desk, building superintendent or concierge.

If your order was delivered to a Community mailbox:

In your box or we'll leave a key in your box for the parcel compartment.

If your order was delivered to a Large company or institution (e.g. university)

The Mailroom. You may have a time lapse before the mailroom delivers the item (or notifies you to pick it up).

If your order was delivered to a Safe drop

A safe location on household premises. Check around the property to locate the item. Check with other members of the household, as they may have taken the item into the house.

In rare cases, a delivery scan may have been entered before the item was delivered. If you cannot locate the item using the tips above, please allow 24 hours for updates or final delivery.

If the delivery address was wrong or incomplete, or if you can’t locate the item, or 24 hours have passed since tracking indicated your order was delivered. please contact us at so we can help.